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Contact Centers

Reduce Your Centers’ Hiring Obstacles and Employment Costs While Connecting With Superior Talent

Headway performs nationwide recruitment, project staffing and HR functions more efficiently and effectively over internal contact center resources. With Headway’s economies of scale, advanced recruitment methodologies and proprietary database of over 2 million candidates, you save time, money and hiring resources so you can concentrate on driving operational performance:

• Improve Contact Center Productivity
• Reduce Attrition and Turnover
• Increase Service Levels

Headway Resource-Saving Solutions

• Project & Long-term Staffing Services – at Wholesale Rates
• Employer-of-Record Program for Existing Contact Center Workers
  
• Recruitment Processes Outsourcing (RPO) for Supplementing Your Own Efforts

Contact Headway to learn more about how our Contact Center Solutions can help you.

More Resources

Case History: Call Center\Telecommunications
Successful Recruitment Process Outsourcing through Adaptive RPO^SM for a major call center delivers better candidate sourcing and screening and a dedicated on-site recruitment team.

Contact/Call Centers
Printable one sheet overview of the contact center industry solution.
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